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Return Policy
Return Policy
7-Day Return & Refund
You can request Return & Refund Service:Within seven (7) days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
Within seven (7) days of receiving a product if the product has a manufacturing defect.
Return & Refund Service will not be provided where:
It is requested beyond seven (7) calendar days of receiving a product.
A product sent to SIYI for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e., with cracks, dents, or scratches.
A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.
A product is not delivered to SIYI within seven (7) calendar days after Return & Refund Service confirmation is sent from SIYI.
Other circumstances stated in this policy.
or packaging, or any item is not in new or like-new condition, i.e., with cracks, dents, or scratches.
A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.
A product is not delivered to SIYI within seven (7) calendar days after Return & Refund Service confirmation is sent from SIYI.
Other circumstances stated in this policy.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
